Orders can be placed online at shimoshops.com or by e-mail on orders@shimoshops.com. Please have the product category name, number, color, and size for each item you wish to order.

Welcome to shimo shops, shopping on our website is so easy, once you find the item which you like to buy, follow the next steps:

• Register/Login into your account using your registered email address and password. If you do not have an account yet, click here on how to register on shimoshops.com.
• click on Add to Cart in the top right corner
• Review the product details and click on Proceed to Checkout.
• Enter your shipping/billing information
• Choose your preferred payment option
• Click on ‘Confirm order’ to proceed to the payment portal and complete your order
• If you need to make any changes to your order it will be within one hour the time you placed your order
• Once you placed your order we will send to you a confirmation e-mail details of your order confirming that we have received your order and that it is being processed.
• Then we will charge you the full amount of your order
• After that we will start processing of your order
• As soon as your order is processed, an order confirmation email with your order information and tracking number will be sent to you.
• we will also send to you an e-mail when your order is shipped and on its way to you

Please note:

• the confirmation e-mail includes (your order number, the description of your item, Price of each item, Quantities, shipping address(es), Billing address)
• The order confirmation email which you will be received after the processing of your order will contain your tracking number and the estimated shipment date(s) based on the delivery method selected when the order was placed.
• Please save these two confirmation e-mails, as it can be used to check the statusof your order.
• If you did not receive these e-mails you should check your spam folder at the first, but if you still have not found the cancelation email from us, please check that the email address you provided on your order is correct, then you can contact our customer service on orders@shimoshops.com.

shimo shops provides you with the best online shopping in Egypt, so we will be happy to help you for returns and exchanges.

If you have a trouble in placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problem, contact our customer service by e-mail on orders@shimoshops.com.

Welcome to shimo shops, shopping on our website is so easy, once you find the item which you like to buy, follow the next steps:

• Register/Login into your account using your registered email address and password. If you do not have an account yet, click here on how to register on shimoshops.com.
• click on Add to Cart in the top right corner
• Review the product details and click on Proceed to Checkout.
• Enter your shipping/billing information
• Choose your preferred payment option
• Click on ‘Confirm order’ to proceed to the payment portal and complete your order
• If you need to make any changes to your order it will be within one hour the time you placed your order
• Once you placed your order we will send to you a confirmation e-mail details of your order confirming that we have received your order and that it is being processed.
• Then we will charge you the full amount of your order
• After that we will start processing of your order
• As soon as your order is processed, an order confirmation email with your order information and tracking number will be sent to you.
• we will also send to you an e-mail when your order is shipped and on its way to you

Please note:

• the confirmation e-mail includes (your order number, the description of your item, Price of each item, Quantities, shipping address(es), Billing address)
• The order confirmation email which you will be received after the processing of your order will contain your tracking number and the estimated shipment date(s) based on the delivery method selected when the order was placed.
• Please save these two confirmation e-mails, as it can be used to check the statusof your order.
• If you did not receive these e-mails you should check your spam folder at the first, but if you still have not found the cancelation email from us, please check that the email address you provided on your order is correct, then you can contact our customer service on orders@shimoshops.com.

shimo shops provides you with the best online shopping in Egypt, so we will be happy to help you for returns and exchanges.

Once we receive your order, Shimo shops will send you a confirmation email with all details of your order confirming that we have received your order and that it is being processed.

In case that you need to make any changes or cancelations on your order, you should contact our customer service by phone or by e-mail on orders@shimoshops.com, within one hour after your order has been placed and before processing of your order, and we will try to do our best to help you, after the process of your order’s cancelation or changing is completed you will receive an email confirmation that your order has been canceled or changed.

If your order has already been processed or shipped you will not be able to make any changes or cancelation on your order, but you can use our Return Policy which makes it easy to return your purchase (Check out our Return policy for detailed information).

All orders are subject to acceptance and availability and we make every effort to fulfill your order, but on rare occasions we may need to cancel one or more item(s) for many reasons (include, but are not limited to) limitations on quantities available for purchase, merchandise is out of stock, inaccuracies, or errors in product or pricing information. Shimo Shops also reserves the right to refuse or cancel any order or payments without stating reasons.

The absence of providing the billing information or providing any untruthful or inaccurate information constitutes a breach of this Agreement and will automatically lead to the cancellation of your order within 2 days. We also reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order, If orders or payments are cancelled you will receive a cancellation e-mail and will not be charged for unshipped item(s), and you will be refunded any money paid in relation to those purchases.

You can start by clicking on a category name from the category menu on the home page of the website which shows all the products we have within that category. If you know what you are looking for, just type the name of the product in our search bar at the top of our home page and click Search.

If your order has been canceled in whole or in part, you will receive an email notifying you of the cancelation, so If you have not received this cancelation email, please check your spam folder, but If you still have not found the cancelation email from us, please check that the email address you provided on your order is correct, then you can contact our customer service on orders@shimoshops.com

The absence of providing the billing information or providing any untruthful or inaccurate information constitutes a breach of this Agreement and will automatically lead to the cancellation of your order within 2 days. We also reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order, If orders or payments are cancelled you will receive a cancellation e-mail and will not be charged for unshipped item(s), and you will be refunded any money paid in relation to those purchases.

We do our best to deliver your order on time, but sometimes it may take a bit longer specially during sale periods so you will be informed by the time limit through the process of the product reservation.

If you have a question about your order or you want to follow your order’s progress, you can send your order’s tracking number to our customer service on orders@shimoshops.com, and they will answer all of your questions.

In case that your merchandise temporarily becomes backordered, shimo shops will send you a detailed email includes a new expected shipping date if available. Then you should send to us an e-mail with your response if you accept or decline the backorder date, in case we did not receive your response within three days your order will be canceled.

We apologize if your item arrived damaged, broken, or a defective as a result of the shipping process and improper packaging.

If your order is a Domestic Order then you should call us at the same time of the delivery date to be able to take the proper action, or you can send it back again with our courier, after we receive this damaged order you will be refunded by the full amount of money that you already paid for your order (The refunds may take up to 10 business days).

If your order is an International Order then you should contact our customer service to report this incident within 3 days starting from the delivery date (including the regular and national holidays) to be able to take the proper action, reporting after this period will not be valid.

Reporting this incident will be by sending an e-mail to our customer service on orders@shimoshops.com, in which you will provide more details about the reason for the return with a picture of the damaged order, then you can send the item to us on the address that you will be given by our customer service, after we receive this damaged order you will be refunded by the full amount of money that you already paid for your order. (The refunds may take up to 10 business days).

Shimo shops is committed to offering our customers only 100% genuine, new and unused products. Please Contact us on orders@shimoshops.com, if you think a product listed on our website does not meet these standards.

Domestic Orders: there are many payment options you can use at Checkout for your shimoshops.com purchases including the following different methods: direct bank transfer, direct post office transfer, using PayPal, Vodafone cash, or cash on delivery

International Orders: there are many payment options you can use at Checkout for your shimoshops.com purchases including the following different methods: Western Union, direct bank transfer, or using PayPal.

Please do not hesitate to contact our Customer Service on customerservice@shimoshops.com for more information.

This option is available for domestic orders only, as the customer can pay 50% of the total amount as a deposit while the rest of the total amount will be paid cash on delivery

Please note: this option is not available for special order such as handmade orders and gift cards as the customer should pay the total amount of his order at the time of placing the order.

Our system has flagged your account as being associated with an unusual number of cancelled / rejected orders and for this reason, the Pay on Delivery option is currently disabled on your account

Please contact our customer service at orders@shimoshops.com and we will look into individual cases thoroughly.

If no payment option is shown after you’ve entered your information, it may relate to some very specific reasons: please contact our Customer Service Contact Center at orders@shimoshops.com.

PayPal is a safe, secure and easy way to pay for your purchases. with PayPal, your credit card or debit card numbers are never shared or transmitted with payment. So Shimo Shops provides payment with PayPal to secure your money.

In order to know more about PayPal please read the following Features:

• You can add your American Express, Visa, and MasterCard to PayPal.

• PayPal is currently available online at shimoshops.com for both desktop and mobile devices.
• The PayPal mobile app is available on all Apple and Android devices, and there are no fees for using PayPal
• You can use PayPal for your online purchases, returns and exchanges.
• You will receive receipts for your PayPal transactions from both Shimo Shops and PayPal

If you have any questions concerning the following points please contact PayPal:

• PayPal.com
• Opening a PayPal account
• PayPal.com password.
• PayPal funding options

• Transaction status
• Denied or failed PayPal payments
• All payment questions regarding your PayPal account

Please contact our Customer Service on orders@shimoshops.com and we will help you to resolve the issue.

yes, but it will be available for domestic orders only as you will pay the deposit by any method of the available methods while the rest of the total amount can be paid cash on delivery.

There are no hidden costs or charges when you order from shimo shops, as all costs are100% visible at the end of the checkout process.

Shimoshops.com accepts EGP pound for domestic orders and USD and EUR for international orders.

Sorry, Shimoshops.com does not offer payment in installments at this moment.

Prices on shimoshops.com are not negotiable. shimoshops.com offers you the best prices and deals.

In the event that prices are changed during the period between an order being placed and shimo shops processing that order and taking payment, you will be charged by the original price.

We are determined to provide the most accurate pricing information on the site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. We will verify pricing when processing your order. If we have made a mistake and a product’s correct price is higher than the price on the Website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

All prices and amounts are in U.S. dollars and EUR. The actual price charged to International customers is subject to the exchange rate applied by the bank. Please contact your bank directly with questions regarding conversion rates and fees.

You should stay tuned to shimoshops.com for more details about our sales and deals as all of them are mentioned on our website in special events and on special products.

Usually there’s no restriction on the quantity of the orders that you can buy during deals, but we might put a restriction on some in demand items so that everybody gets a chance to enjoy our amazing deals.

Yes, you will enjoy the discounted price on all orders that were placed during the deals events and you will not need to pay anything more.

Getting promo codes and special discounts is easy at shimoshops.com, Simply sign up to shimoshops.com to get our Special discounts, Promotional offers and Email updates. You may also check out our up-to date online Deals page for current offers.

No worries, please contact our customer service at orders@shimoshops.com to request a price adjustment and we will be happy to assist you.

Please note: price adjustment applying only on the past 10 days’ orders and not more than that.

You can only apply one promo code to an order.

To apply a promo code during checkout, follow these instructions:

1. Type your promo code into the box under “Enter promo code” located to the right in the Wallet section
2. Click “apply”
3. You will see the offer has been applied in the merchandise window and the discount reflected in the merchandise total

4. To continue placing your order, click “proceed to checkout”

We’re sorry for any trouble you may have experienced during checkout regarding promotional offers. Reasons for your promo code not working may include:

• Requirements not met for the special offer
• Other exclusions that apply
• Promotional offer expired

If you continue to have trouble applying a promo code, please contact our customer service at orders@shimoshops.com

Shimoshops.com asks for many requirements for returning an item as follow:

• Proof of purchase (order number, invoice, etc)
• Reason for return has to be valid and return acceptance conditions met
• Returned items should be on the original packaging and with tag.
• Refund method will be by the same way that you were paid by.

Please note: Once your product is retrieved we will perform a quality check. If the quality check is successful, we will refund you. But note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

You may be able to cancel your order until it is not confirmed or processed; once your order has been confirmed, proceesed and shipped you cannot cancel it. Please visit my orders section and select the order you want to cancel. Click on the button “I no longer want this item” next to the order to cancel it. If you don’t see the button and you still wish to cancel, please send us an email.

shimo shops provides you with the best online shopping in Egypt, so if you are not completely satisfied, we will be happy to help you for returns and exchanges. Returned items must be in original, saleable condition with original tags. Shipping fees for delivery and returns are non-refundable except for the damaged orders which are occurred during the shipping process and improper packaging.

If you want to exchange your product: firstly you return it, and once you complete your return, place a new order for the item at current selling price.

Domestic Returns Policy:

Please call us during the delivery time if you like to return or exchange any item and our customer service team will assist you with according to our return policy.

Please note: the domestic orders are not eligible for free shipping of delivery and return.

International Returns Policy:

Please e-mail us at orders@shimoshops.com with all details of the item that you would like to return or exchange with the reason of returning or exchanging, then our customer service team will assist you with return instructions. Refunds will be issued in the form of the amount that you already paid for the item (excluding shipping and handling charges).

Please note: the international orders are not eligible for free shipping of delivery and return.

Domestic orders: Please call us during the delivery time if you like to return or exchange any item and our customer service team will assist you with according to our return policy.

International orders: There is a possibility of returning products on shimoshops.com, as we accept the requests of return or exchange products within 14 days of delivery date

Domestic orders: you should return your order at the same time of delivery as you return it back with our courier.

International orders: after you receive the acceptance e-mail from our side, you can send the item to us on the address that you will be given by our customer service.

There are a few certain cases where it is difficult for us to support returns:

• Domestic orders:

The received orders from our courier are not eligible for returns or exchange in some cases such as:

• Handmade items which are made especially for you are not eligible for exchanges or returns such as these items on which your name is put on it.
• Perfumes are not eligible for exchanges or returns because we do offer our customers a sample options.
• Gift cards are not eligible for exchange to cash amount again.
• Items are used, damaged, or is not in the same condition as you received it.
• Anything missing from the package you received including price tags, labels, original packing, freebies, and accessories.
• if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

• international orders:

The received orders from our courier are not eligible for returns or exchange in some cases such as:

• Return request is made outside the specified time frame, of 14 days from delivery.

• Reporting the damaged products which are occurred during the shipping process and improper packaging outside the specified time frame, of 2 days from delivery.
• Handmade items which are made especially for you are not eligible for exchanges or returns such as these items on which your name is put on it.

• Perfumes are not eligible for exchanges or returns because we do offer our customers a sample options.
• Gift cards are not eligible for exchange to cash amount again
• Items are used, damaged, or are not in the same condition as you received it.
• Anything missing from the package you received including price tags, labels, original packing, freebies, and accessories.
• if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

Yes, you can do that according to our return policy which makes it easy to return your purchase (Check out our Return policy for detailed information). But you should keep the below rules in mind:

• The item is not part of the Non-Returnable list.
• Only items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and with its Original Seal can be returned.

We apologize if your item arrived damaged, broken, or defective which are occurred during the shipping process and improper packaging.

If your order is a domestic order then you should call us at the same time of the delivery date to be able to take the proper action, or you can send it back again with our courier, after we receive this damaged order you will be refunded by the full amount of money that you already paid for your order (The refunds may take up to 10 business days).

If your order is an international order then you should contact our customer service to report this incident within 3 days starting from the delivery date (including the regular and national holidays) to be able to take the proper action, reporting after this period will not be valid.

Reporting this incident will be by sending an e-mail to our customer service on orders@shimoshops.com, in which you will provide more details about the reason for the return with a picture of the damaged order, then you can send the item to us on the address that you will be given by our customer service, after we receive this damaged order you will be refunded by the full amount of money that you already paid for your order. (The refunds may take up to 10 business days).

Shimo shops will keep you updated by email about the status of your return. Please if you have any question, do not hesitate to contact our customer service on returns&exchanges@shimoshops.com.

We apologize for this case; you can follow our return policy to return this product and to be refunded.

No, you do not have to return your entire order. You can return certain product(s).

Sorry, returns and exchanges are not possible after the 14 days return period for international orders, and receiving the orders from our courier for domestic orders.

Yes, any free gift must be also returned with the purchase. If forgotten, the return will not be accepted.

Yes, you should pay for shipping charges for both delivery and return when you return a product except items that you received without order and damaged orders which are occurred during the shipping process and improper packaging.

Firstly, you will have to return your product, and then place a new order when it becomes available again. Please do not hesitate to contact our Customer Service at orders@shimoshops.com.

Yes, you should pay for shipping charges for both delivery and return when you return a product except items that you received without order and damaged orders which are occurred during the shipping process and improper packaging.

Firstly we should receive the following information by e-mail:

• Proof of purchase (order number, invoice, etc)
• Reason for return has to be valid and return acceptance conditions met
• Returned items are not part of the Non-Returnable list
• Returned items should be on the original packaging and with tag.
• Refund method will be by the same way that you were paid by.

Please note:

• You should send back all free promotional items that came with the purchase. If forgotten, the return will not be accepted.
• We will check the quality of the returned item, if the quality check is successful, we will refund you according to your requested refund method. But if the quality check is unsuccessful, you will not be refunded and we will send your product back to you.

The refunds may take up to 10 calendar days for both domestic and international orders.

If you received damaged or defective items which are occurred during the shipping process and improper packaging, you can return it in the same condition as you received with the original box at the same time of delivery with our courier for the domestic orders and within 14 days from the date of receiving it for international orders. Once we receive the returned item, you will be refunded by the full amount of money that you already paid for your order.

Yes you can, but you should have a gift receipt and you will get a refund in the form of a gift card.

• Once your order is placed we will send to you an order confirmation e-mail with all details of your order confirming that we have received your order and that it is being processed.
• Then we will charge you the full amount of your order
• After that we will start processing of your order
• As soon as your order is processed, shipping e-mail with your shipment details and tracking number will be sent to you.
• We will also send to you an e-mail when your order is shipped and on its way to you

Please note:

• the confirmation e-mail includes (your order number, the description of your item, Price of each item, Quantities, shipping address(es), Billing address)
• This confirmation should be saved, as it can be used to check the status of your order.
• If you did not receive this e-mail you should check your spam folder at the first, but if you still have not found the cancelation email from us, please check that the email address you provided on your order is correct, then you can contact our customer service on orders@shimoshops.com.

• When your order is processed, an e-mail with your shipment details and tracking number will be sent to you

• Shipping charges will only be refunded for delivery and return for the defective and damaged items which are occurred during the shipping process and improper packaging, and items you didn’t order.

• We accept Cash on Delivery in all cities across Egypt.

• You do not need to worry. We will help you replace your order at no extra cost.

• We apologies for the inconvenience caused, please contact our Customer Service at orders@shimoshops.com, and we can make things right.

• Shipping rates are calculated according to shipping speed (standard/express), number of items purchased, item weight(s), and the destination location/region.

• Actual delivery fees will be assessed at the time the order is placed by our customer service center.

• If the merchandise ships in multiple shipments you will see multiple charges because there will be a separate charge for each individual shipment.

• You should contact our Customer Service Center immediately at orders@shimoshops.com and we will try to deliver your order again. We will try to deliver a total of 3 times before cancelling your order.

• The delivery timeline is in business days, meaning it doesn’t take into account weekend days and public holidays.Orders placed on the weekends and major Egypt’s holidays are processed from Sunday to Thursday from 9am till 5pm. Orders are not processed on weekends and major Egypt’s holidays, so they are processed and shipped on the next business days.The delivery timeline includes the processing time in which we fulfill the order and the shipping time.Domestic Orders:Processing Time:Processing time usually takes about 5 days from time order was placed.  (Processing does NOT mean shipping time; we are referring to time to pack your order)Shipping TimeShimo shops aims to deliver all orders of Cairo and Giza within 4 business days, while we aim to deliver orders of all other governorates of Egypt within 10 business days (pending on destination). Sometimes it may take a bit longer specially during sale periods so you will be informed by the time limit through the process of the product reservation unless otherwise stated on the site.

  Please note: We try our best to deliver your items during the estimated time frame, but delivery dates are not guaranteed

  Orders placed on the weekends and major Egypt’s holidays are processed from Sunday to Thursday from 9am till 5pm. Orders are not processed on weekends and major Egypt’s holidays, so they are processed and shipped on the next business days.

  International Orders:

  Processing Time:

  Processing time usually takes about 5 days from time order was placed.  (Processing does NOT mean shipping time; we are referring to time to pack your order)

  Shipping Time

  Delivery timelines vary depending on your city and your selected product. Please expect one month between your order confirmation and its delivery.

  Please note: We try our best to deliver your items during the estimated time frame, but delivery dates are not guaranteed

• As soon as your order is processed, an order confirmation email with your order information and tracking number is sent to the customer’s email, we will also send to you an e-mail when your order is shipped and on its way to you. During the shipping time of your order if you like to follow your order’s progress you can contact our customer service by sending your tracking number on orders@shimoshops.com, and we will send you the updates about the progress of your order via emails

• Once processing of your order is started, Shimo shops may cannot edit your selections, in case that you need to update the shipping address, or you want to change or cancel your order, you should contact our customer service by phone or by e-mail on orders@shimoshops.com within an hour after your order has been placed and before processing of your order, and we will try to do our best to help you, after the process of your order’s cancelation or changing is completed you will receive an email confirmation that your order has been canceled or changed.

• You should refuse to accept any opened orders. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our customer service center immediately at orders@shimoshops.com.

• In case your item has not yet reached you within the estimated delivery time that our customer service informed you through the reservation process, please contact us at orders@shimoshops.com and we will try to help you.

• Yes, our delivery person will contact you to confirm your availability and exact location.

• You should contact our Customer Service Center immediately at orders@shimoshops.com and we will help you.

• No, you will not be responsible for any additional charges upon delivery, as you will be informed about all applicable charges of you order including the price of your order with the shipping charges during the reservation process.If the courier representative has charged you more than the amount that you were told about through the reservation process, please contact our Customer Service immediately for assistance.

• Yes, you can change your delivery for a later date. Please contact our customer service on orders@shimoshops.com for help.

• You can buy shimo shops gift cards online at shimoshops.com as follows:
  1. Select your favorite design
  2. Enter the value you would like to give, or choose from the pre-selected values shown
  3. Enter the recipient’s email address
  4. Fill out the form with the name of your recipient, your name, and your gift message
  5. Click the Add To Bagbutton

• It’s simple! When you get to the payment stage while in checkout, simply enter the gift card code in the voucher box.You can use shimo shops electronic Gift Card number to buy any merchandise online at shimoshops.com, when you buy anything with your shimo shops electronic gift card number, the value of your purchase plus any shipping/handling fees and sales tax, if applicable, will be automatically deducted from your gift card balance.
  • Select Apply Gift Cards at Checkout
  • Enter the 15-digit gift card number as it appears on the back of your card into the Card Number field and enter the 3- or 4-digit security number with no spaces into the CID field (you may need to remove the tab on the back of the card to reveal the security number)
  • After entering the characters shown, select the Apply Gift Card button
  • Your order confirmation email will display the redeemed gift cards as an EGC in the payment methods section

  Note: All gift cards must be submitted before entering a credit card. Up to three gift cards may be applied toward one order.

• To verify the balance on your shimo shops’ E-Gift Card, you can do one of the following:
  • You can Check Your E-Gift Card Balance Online
  • During online Checkout, enter the e-gift card number (located on the back of the card) on the “Apply Gift Cards” section during checkout.

  Please note: do not provide your Gift Card number or CID number to anyone you don’t know.

  To check the purchased value of the gift card(s), simply match the last 4 digits of the serial number on the back of the gift card to those listed on www.shimoshops.com/yourorders.

• The recipient will receive our electronic gift card via email within 24 hours of purchase, if he/she hasn’t received the electronic gift card within that time:
  • Please make sure that the email address was entered correctly.
  • Ask the recipient to check their junk mail/spam folder
  • If the email was not received, please contact our Customer Service at customerservice@shimoshops.com

• Yes, you can use the electronic gift card yourself as you can buy whatever you want at shimoshops.com.

• Shimo shops cannot update your data, cancel or refund your order after the card is redeemed, but if the gift card cannot be delivered we will notify you to update the data of the recipient and resend it again.

• Shimo shops gift cards are not returnable nor redeem it for cash, as the full value must still be on the card and then you can buy whatever you want from shimoshops.com collection.

• Please safeguard your electronic gift card as the recipient is responsible for its loss or theft. If your card is lost, provide a proof of purchase and we will issue you a new card valued at the current recorded balance.Please note: Your shimo shops electronic gift card number will be required for all inquiries.

• • shimo shops electronic gift cards can be purchased and used online at shimoshops.com.
  • Free shipping
  • Arrives via email within 24 hours
  • No expiration date
  • A quick and easy way to send a gift.
  • Can be personalized with a message.
  • A variety of designs to choose from

• • You can check the status of your gift card in Your Orders. When you see “redeemed,” you will know that the gift card has been successfully added to the recipient’s account.

• • Our help pages on shimoshops.com answer many of our customers’ frequently asked questions. If you still have questions after viewing our help pages please contact our customer service team on customerservice@shimoshops.com

We apology for that, please get in touch with our Customer Service Center at complaints@shimoshops.com so we can make things right.

• Start by clicking “Your Account” and then “sign up” in the top right corner of your screen.
• You will then be asked to provide some basic information.
• When you have provided the required information, click submit to finish the sign-up process.
• We will send you an email to welcome you to shimoshops.

• Click “Your Account” and then “Login” in the top right side of your screen.
• Enter your registered email address and click “Proceed”.
• Now click the “Forgot your Password” button to get an email on your registered account with instructions on how to set a new password.

• To add an additional delivery address to your account:
  • Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click “Address Book” in the left side of the screen.
  • Click on “Add a New Address”, enter the details of the new address and click on “Save this Address”.

• To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from “Your Account”.

• Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

• Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
• In the contact details box click “Change Password”
• Enter the required information and click “Submit”

• We are sad to hear that but if you still want to deactivate your account please contact our Customer Service at

• We miss you when you don’t visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.

• shimo shops’s Security Alerts are text messages pertaining to issues with your shimo shops’s online account, including password changes and online orders. shimo shops’s Security Alerts do not include messages regarding credit card issues, which may come directly from your credit card issuer.

• shimo shops’s Promo Alerts are marketing messages related to sales, offers, discounts and events.

• shimo shops’ customers who wish to change their mobile number or deactivate their phone number must contact shimo shops to report their change in status so that shimo shops may discontinue sending text messages to the opted-in mobile number.

• Sign in to your shimo shops’s account
• Click on Profile
• View Preferences to edit notifications
• Check the “Yes, text me” box
• Enter your mobile telephone number
• Select the texts you want to receive
• Click the Save button

• You can opt-out of shimo shops Promo or Security Alerts from your shimshops.com account, as you can sign in and edit your notification preferences for shimo shops Promo, Security and Order Alerts.

• Shimoshops.com appreciates your trust and recognizes the importance of the security of your personal information, so we have a team of associates who are responsible for helping to protect the security of your information. We use reasonable security measures including physical, administrative, and technical safeguards to protect your personal information, but as you know no security safeguards or standards are guaranteed to provide 100% security so it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

• Shimo shops will not send to you any e-mails about gift or rewards as our sales and deals are shown on our site, and we will not ask you to pay any money for getting any prize so if you receive these e-mails please:. (a) Do not interact with the sender of the email (for example, do not attempt to ‘reply’ to sender. (b) Do not click on or follow any links in these emails. (c) If you have the ability, block these emails or report the emails as spam in your Gmail or Outlook).

• It’s a fake e-mail as Shimo shops will not send to you any e-mails contains a links that you should use, as you can make a feedback on your shopping experience on our website, so if you receive these e-mails please: (a) Do not interact with the sender of the email (for example, do not attempt to ‘reply’ to sender. (b) Do not click on or follow any links in these emails. (c) If you have the ability, block these emails or report the emails as spam in your Gmail or Outlook).

• shimo shops will never ask you to provide any sensitive information by email, call or text message. But if you are asked to provide any of your personal information by email, phone or text message, you should call us back on our number that is published on our website. Please DO NOT respond or click on any links in such e-mail that you have been received.

• Never share your sensitive information to any one you do not know, especially if you suspect fraud. Do not use the same username and password for your account on different websites.shimoshops.com has put in place various procedural, technical, and administrative measures to safeguard the information we collect and use. We designed our technology-enabled services to accept online orders only that permit communication through a Secure Socket Layer (SSL). SSL is an encryption standard that provides a layer of security while information is being transmitted over the Internet.