Return Policy

Please call us during the delivery time if you like to return or exchange any item, you should tell our customer service about all details of the item that you would like to return or exchange with the reason of returning or exchanging, then our customer service team will assist you with according to our return policy.

Please note: the domestic orders are not eligible for free shipping of returned items.

Shimoshops.com accepts returns and exchanges for products purchased on our online website based on the following requirements:

Please note: If you want to exchange your product: firstly you return it, and once you complete your return, place a new order for the item at current selling price. 

• there is a possibility of returning products on shimoshops.com, as if you want return your order, you should do that at the same time of delivery as you return it back with our courier. But the received orders from our courier are not eligible for returns or exchanges.
• In case our customer wants to return his product for any reason such as changing mind / dislike / no technical reason, the customer will have to pay the shipping and handling charges of both delivery and return.
• In case of receiving a physically damaged product(s) which are occurred during the shipping process and improper packaging, you should call us at the same time of the delivery date to be able to take the proper action, or you can send it back again with our courier. After we receive this damaged order you will be refunded by the full amount of money that you already paid for your order (The refunds may take up to 10 business days).
• Some items have a “Do Not Remove” tag on it, which must still be attached to the item in order to request a refund or exchange. So please decide if you are completely satisfied with your item before you remove such a tag.
• Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
• Handmade items which are made especially for you are not eligible for exchanges or returns such as these items on which your name is put on it.
• Perfumes are not eligible for exchanges or returns because we do offer our customers a sample options.
• Gift cards are not eligible for exchange to cash amount again.
• Returning a gift you received: if you like to return a gift that you received, the return amount must be credited back to the original price of the purchaser.

Please note: Pictures might be required for some returns and/or exchanges.

Please note: If you want to exchange your product: firstly you return it, and once you complete your return, place a new order for the item at current selling price. 

• there is a possibility of returning products on shimoshops.com, as if you want return your order, you should do that at the same time of delivery as you return it back with our courier. But the received orders from our courier are not eligible for returns or exchanges.
• In case our customer wants to return his product for any reason such as changing mind / dislike / no technical reason, the customer will have to pay the shipping and handling charges of both delivery and return.
• In case of receiving a physically damaged product(s) which are occurred during the shipping process and improper packaging, you should call us at the same time of the delivery date to be able to take the proper action, or you can send it back again with our courier. After we receive this damaged order you will be refunded by the full amount of money that you already paid for your order (The refunds may take up to 10 business days).
• Some items have a “Do Not Remove” tag on it, which must still be attached to the item in order to request a refund or exchange. So please decide if you are completely satisfied with your item before you remove such a tag.
• Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
• Handmade items which are made especially for you are not eligible for exchanges or returns such as these items on which your name is put on it.
• Perfumes are not eligible for exchanges or returns because we do offer our customers a sample options.
• Gift cards are not eligible for exchange to cash amount again.
• Returning a gift you received: if you like to return a gift that you received, the return amount must be credited back to the original price of the purchaser.

Please note: Pictures might be required for some returns and/or exchanges.

• Call us at the same time of the delivery if you want to return your order and tell our customer service about the reason of returning or exchanging, then our customer service will reply to your request by acceptance or refusal of your request according to our return policy.
• Drop-off : In case of acceptance, you can give the order to our courier to return it back to us.

Please note: the shipping fees for both delivery and return should be paid by the customer.

• Inspection: We will check the item to make sure that they meet our return conditions.
• Approval and refund If your item(s) is eligible for return, we will issue your refund according to our refund policy.

• 1. Please e-mail us at customerservice@shimoshops.com with all details of the item that you would like to return or exchange with the reason of returning or exchanging. After submitting your email, you will be contacted by a Customer Service within 48 hours who will assist in processing your return.Please note: Refunds will be issued in the form of the amount that you already paid for the item (excluding handling charges and shipping for delivery and returns).Please note: the international orders are not eligible for free shipping of delivery and return.

• 1. 1. Email us with the details of the product and the reason of returning or exchanging on

     customerservice @shimoshops.com.

     1. Reply on your e-mail: After submitting your email, you will receive an e-mail within 48 hours contains the acceptance or refusal of your request,
     2. Drop-off : in case of acceptance you will be contacted by our Customer Service who will assist in processing your return and sending your item back.
     3. Inspection: We will check the item to make sure that they meet our return conditions.
     4. Approval and refund: If your item(s) is eligible for return, we will issue your refund according to our refund policy.