Orders can be placed online at shimoshops.com or by e-mail on orders@shimoshops.com. Please have the product category name, number, color, and size for each item you wish to order.

Once we receive your order, Shimo Shops will send you a confirmation email with your order number (that you can use to Check The Status Of Your Order) and all other details of your order confirming that we have received your order and that it is being processed.

Please note: this confirmation is a mandatory step before processing and shipping of your order. If you are unsure of whether your order has been confirmed or not, please contact our Customer Service on orders@shimoshops.com

Please note: Items will be saved in your shopping bag for up to 30 days. By placing an item in your shopping bag, the item is not reserved. Items are reserved only after the checkout process is completed. Item(s) will be removed automatically from your shopping bag if they sell out. When you return to your Shopping Bag, you will receive notification that item(s) have been removed.

Welcome to Shimo Shops, shopping on our website is so easy, once you find the item which you like to buy, follow the next steps:

• Click on ‘buy now’, to add this product to your cart.
• Click on ‘cart’ in the top right corner,
• Register/Login into your account by entering your email and password,
• Enter your shipping/billing information,
• Choose your preferred payment option,
• Click on ‘Confirm order’ to proceed to the payment portal and complete your order
• If you need to make any changes to your order it will be within one hour the time you placed your order
• Once you placed your order we will send to you a confirmation e-mail details of your order confirming that we have received your order and that it is being processed.
• Then we will charge you the full amount of your order
• After that we will start processing of your order
• As soon as your order is processed, an order confirmation email with your order information and tracking number will be sent to you.
• we will also send to you an e-mail when your order is shipped and on its way to you

Shimo Shops provides you with the best online shopping in Egypt, so we will be happy to help you for returns and exchanges.

Please note:

• the confirmation e-mail includes (your order number, the description of your item, Price of each item, Quantities, shipping address(es), Billing address)
• This confirmation should be saved, as it can be used to check the statusof your order.
• After the processing of your order you will receive the order confirmation email, this e-mail will contain your tracking number.
• Please save these two confirmation e-mails, as it can be used to check the status of your order.
• If you did not receive this e-mail you should check your spam folder at the first, but if you still have not found this email from us, please check that the email address you provided on your order is correct, then you can contact our customer service on orders@shimoshops.com.

Shimo Shops attempts to be as accurate as possible in the description of the products. However we do not warrant that such a description is totally accurate, complete, reliable and error free.

In case you are not satisfied with the product ordered by you, you can return it to us according to the relevant provisions of our Return Policy.

All information that are relate to products descriptions, pricing, colors and availability of the products that are mentioned on this site are subject to change at any time without notice. We reserve the right to make changes in these information without notice. If any information on our site or your order is inaccurate, we reserve the right, to limit the order quantity on any product, refuse service, and/or cancel orders at any time without prior notice (including after you have submitted your order).

We have made every effort to display as accurately as possible, the colors of our products that appear on the site; however, the actual color you will see will depend on your computer, and we cannot guarantee that your monitor’s display of any color will accurately reflect actual product color or finish.

All orders are subject to acceptance and availability and we make every effort to fulfill your order, but on rare occasions we may need to cancel one or more item(s) for many reasons (include, but are not limited to) limitations on quantities available for purchase, merchandise is out of stock, inaccuracies, or errors in product or pricing information. Shimo Shops also reserves the right to refuse or cancel any order or payments without stating reasons.

We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order, If orders or payments are cancelled you will receive a cancellation e-mail and will not be charged for unshipped item(s), and you will be refunded any money paid in relation to those purchases.

The absence of providing the billing information or providing any untruthful or inaccurate information constitutes a breach of this Agreement and will automatically lead to the cancellation of your order within 2 days. We also reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

Once your order has been processed or shipped, Shimo Shops cannot cancel your order, in case that you need to cancel your order or update the shipping address, you should contact our customer service by phone or by e-mail on orders@shimoshops.com, within one hour after your order has been placed and before processing of your order, and we will try to do our best to help you, after the process of your order’s cancelation is completed you will receive an email confirmation that your order has been canceled.

Please note: If your order has already been processed or shipped you will not be able to update the shipping address, or cancel your order, but you can use our Return Policy which makes it easy to return your purchase (Check out our Return policy for detailed information).

Please note: if you like to cancel the handmade items which are made especially for you such as these items on which your name is put on it, you should do within one hour after your order has been placed, after this time you will be charged the full amount of your order.

Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change your order once it has entered the processing or shipping process. If you need to make a change to your order, you should contact our customer service by phone or by e-mail on orders@shimoshops.com, within one hour after your order has been placed and before processing of your order, and we will try to do our best to help you, after the process of your order’s changing is completed you will receive an email confirmation that your order has been changed.

Please note: in case that your order has processed or shipped, it may not be possible to update the shipping address or make any changes on your order but you can use our Return Policy which makes it easy to return your purchase (Check out our Return policy for detailed information).

In case of the customer needs any special orders, he should inform us at the time of reservation and we will try to do our best to satisfy such orders then we will notify the costumer about its availability.

Please note: Certain items of handmade products may need extra time in order to be prepared specially for you, you will be notified about this extra time during the reservation process.

If your merchandise arrives damaged, broken, or defective which are occurred during the shipping process and improper packaging, you should do as the follow:

If your order is a domestic order then you should call us at the same time of the delivery date to be able to take the proper action, or you can send it back again with our courier, after we receive this damaged order you will be refunded by the full amount of money that you already paid for your order (The refunds may take up to 10 business days).

If your order is an international order then you should contact our customer service to report this incident within 3 days starting from the delivery date (including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.

Reporting this incident will be by sending an e-mail to our customer service on orders@shimoshops.com, in which you will provide more details about the reason for the return with a picture of the damaged order, then you can send the item to us on the address that you will be given by our customer service, after we receive this damaged order you will be refunded by the full amount of money that you already paid for your order. (The refunds may take up to 10 business days).

The deals of Shimo Shops are short-time offers on products that may be deeply discounted and of limited availability. So our deals form part of specific time bound, the costumer should reserve the product before this time expires.

Shimo Shops deals may only be applied to one unit of each product (unless otherwise stated).