Domestic Refunds:
The refunds may take up to 10 business days.
The refund will be paid through direct bank transfer, direct post office transfer, Vodafone cash, or you can choose to have a gift card, knowing that the refund method cannot be changed after your confirmation.
Please note: If a part of your order got cancelled and you requested to refund this amount as a gift card then the rest of your order got cancelled for any reason, the rest of the total paid amount will be refunded as a gift card.
The refund of the returned products which are purchased on Shimo Shops deals, will be equal to the amount you already paid for the product on deal, and not the original price of the product.
The refund of the items obtained by the gift cards or coupons will be credited back to the same form of payment as if you got it by gift card the refund will be a gift card by the original amount of money, and if you got it by coupon the refund will be a coupon by the original amount of money
Shipping and handling charges of both delivery and return are not refundable on shimoshops.com; handling charges include order processing, item selection, packaging and transportation of items.
Shipping and handling charges of both delivery and return are not refundable on shimoshops.com, except for the defective and damaged items which are occurred during the shipping process and improper packaging, and the items that you received while you didn’t order.
Please note: handling charges include order processing, item selection, packaging and transportation of items.
Shipping and handling charges of delivery and return are not refundable on shimoshops.com in case of returned items that were including delivery shipping at the time of purchasing, so if the price of your item was including delivery shipping fees and you want to return it, your refund will be the amount of money that you already paid after deducting the shipping fees of delivery.
If you paid only 50% of the total amount of your order as a deposit and you decided to cancel your order on delivery time or after your order has shipped you will be charged on the shipping and handling charges of both (delivery and return) from your deposit.
Returning a gift you received: if you like to return a gift that you received, the return amount must be credited back to the original tender of the purchaser
Please note: Gift cards and handmade items which are made especially for you are not eligible for exchanges or returns so it will not be refunded, and the costumer should pay the full amount of his/her order at the time of placing the order.
International Refunds:
The refunds may take up to 10 calendar days.
The refund will be paid through direct bank transfer, western union, using a credit card, or you can choose to have a gift card, knowing that the refund method cannot be changed after your confirmation.
If a part of your order got cancelled and you requested to refund this amount as a gift card then the rest of your order got cancelled for any reason, the rest of the total paid amount will be refunded as a gift card.
The refund of the returned products which are purchased on Shimo Shops deals, will be equal to the amount you already paid for the product on deal, and not the original price of the product.
The refund of the items obtained by the gift cards or coupons will be credited back to the same form of payment as if you got it by gift card the refund will be a gift card by the original amount of money, and if you got it by coupon the refund will be a coupon by the original amount of money
Shipping and handling charges of both delivery and return are not refundable on shimoshops.com, except for the defective and damaged items which are occurred during the shipping process and improper packaging, and the items that you received while you didn’t order.
Please note: handling charges include order processing, item selection, packaging and transportation of items.
Shipping and handling charges of delivery are not refundable on shimoshops.com in case of returned items that were including delivery shipping at the time of purchasing, so if the price of your item was including delivery shipping fees and you want to return it, your refund will be the amount of money that you already paid after deducting the shipping fees of delivery.
Please note: The international orders are not also eligible for free shipping of returned items.
Please note: Gift cards and handmade items which are made especially for you are not eligible for exchanges or returns so it will not be refunded, and the costumer should pay the full amount of his/her order at the time of placing the order.
Returning a gift you received: if you like to return a gift that you received, the return amount must be credited back to the original tender of the purchaser